FAQ

Do you have a physical shop?

Currently our products are available on online store and you can also follow us on social media as followed;

Facebook: Salete – Bags & Accessories

Instagram: saletebags

Line ID: @saletebags

SALETE’s products are also available in selected shops/department stores as followed:

Bangkok, Iconsiam 4th & 5th Floor – Iconcraft store

Bangkok,MBK 1st floor –  At First store

Bangkok, Banyan Tree Hotel  – Spa & Gallery souvenir shop

Bangkok, Central Chidlom 7th floor – Souvenir shop

Hauhin, Bluport B floor – Plean Thai zone

Do you do wholesale?

Yes, we do wholesale. The wholesale pricelist is available upon request. Please email us for more information Email: nongnut.salete@gmail.com

Order and Payment

Which payment methods does SALETE accept?

We currently accept Mastercard, Visa, JCB, AliPay, and WeChat Pay. For domestic payment (Thailand) we also accept mobile banking and prompt-pay. All payments made on www.everydaysalete.com are secure – we use Omise payment gateway, with Omise, merchants will never have to concern about data security as the risk for merchants is zero. Omise is fully responsible for all the sensitive data and the compliance of international data security standard (PCI-DSS 3.2 in all 3 scopes). Clients are safe.

Can I order via chat/Social Media?

Yes, you can. Please direct message us on your convenient channels as followed:

Facebook: Salete – Bags & Accessories

Instagram: saletebags

Line ID: @saletebags

Email: nongnut.salete@gmail.com

Order Cancellation or Refund

We process our orders very quickly and unfortunately cannot typically make changes, cancel or refund after an order has been placed. If you notice the mistake straight away, though, please send us an email at support@everydaysalete.com to see if a modification can be made.

Shipping

We ship worldwide. Your order will be carefully packaged and delivered wherever is most convenient for you.

How long does it take for your order to arrive?

All international orders placed on our website will be shipped via DHL Express. It takes approximately 4-7 business days to reach your door.

For Thailand Domestic orders, we ship via Thailand Post, Kerry Express and Flash Express. It only takes 2-3 Days.

How much are shipping costs?

For all domestic orders in Thailand are free of charges.

For international orders, we use DHL Express. The shipping fee will depend on the size of the box and also the destination countries.  The shipping fee will show on your checkout page. It will be calculated based on your bag and the shipping address.

* Please note that some countries might have import duties and tax. DHL will collect it from you upon delivery.

Returns

We want you to be completely satisfied with your purchase. If you receive goods with production defects, you are welcome to return it back to us within 15 days of delivery. Simply send a return request and declaration of those defects to support@everydaysalete.com

Returning Condition

The item(s) should be returned unused and in perfect condition, with all tags still attached. All returns should be sent back to us in their original packaging.

Sale Items

Item/s marked as “sale” cannot be returned or exchanged.

Return Shipping

Shipping charges for returned items are the responsibility of the customer.  SALETE takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by SALETE.

©2020 Salete.           All Rights Reserved.

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